Dispatcher -- Part Time
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zTrip, a division of Pittsburgh Transportation Group, is currently seeking a part time Dispatcher. The ideal candidate should possess a strong attention to detail, excellent people skills and the knowledge/willingness to provide superior service to customer, drivers and venders of the company. They should also have experience and knowledge in the area of transportation and familiarity of Pittsburgh and the surround areas..
Assist in the daily operations of drivers to effectively ensure proper delivery of service.
ESSENTIAL FUNCTIONS :
Dispatch orders effectively to drivers in a timely manner.
Monitor local account trips to ensure trip completion and customer satisfaction.
Work with management on key account trip pricing, driver availability and driver performance.
Assist drivers with accurate locations and proper directions when necessary.
Advise drivers of current road restrictions and conditions.
Handle all accidents, emergencies, and breakdowns with the proper procedure methods.
Review account orders to ensure accuracy of all information.
Assist management to resolve key account complaints.
Communicate effectively with tow truck drivers in the event of needed assistance.
Monitor precise locations of drivers.
Answer inbound calls in an effective and timely manner.
Provide professional and courteous customer service to all customers and drivers.
Perform all other duties as assigned..
Mid-day/afternoon. ***SHIFT MAY VARY DURING TRAINING***
Complete an application in the lobby of our zTrip facility located at:
1101 Beaver Avenue, Pittsburgh 15233.
***Resumes that are emailed will not be accepted.***
Pittsburgh Transportation Group is an Equal Opportunity Employer M/F/D/V.