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Franchise Manager (Remote) (Pittsburgh)
VentZ Franchise
compensation:
80k-100k per year
employment type:
full-time
experience level:
mid level
job title:
Franchise Manager
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This is a hands-on, execution-focused role — ideal for someone who understands home services, lead flow, and franchise operations.
Key Responsibilities
*Franchise Operations*
Act as the primary point of contact for franchisees
Support franchise owners with daily operational needs
Ensure adherence to franchise systems, processes, and brand standards
Identify operational issues and proactively resolve them
*Marketing Management*
Oversee inbound and outbound marketing efforts (digital + local)
Coordinate lead generation campaigns (Google, Facebook, local outreach)
Monitor lead quality, response time, and conversion rates
Work with franchisees to optimize local marketing performance
Job Flow & Scheduling
Manage and optimize job flow across territories
Ensure leads are followed up promptly and scheduled efficiently
Support franchisees with workload balancing and capacity planning
Troubleshoot bottlenecks that impact revenue or customer satisfaction
*Performance & Reporting*
Track KPIs including leads, booked jobs, close rates, and revenue
Provide regular performance updates to ownership
Identify top-performing territories and replicate best practices
*Franchisee Support & Growth*
Onboard and train new franchisees on systems and tools
Coach franchisees on operational and marketing best practices
Help franchisees grow revenue while maintaining service quality
Ideal Candidate Profile
5+ years experience in home services, franchise operations, or multi-location businesses
Strong understanding of lead management, scheduling, and job flow
Experience with inbound/outbound marketing (Google Ads, Facebook, local marketing)
Highly organized, proactive, and comfortable managing multiple territories
Excellent communication skills (phone, email, video)
Comfortable working remotely and independently
Bonus (Not Required):
Franchise management experience
CRM or job management software experience (ServiceTitan, Jobber, Housecall Pro, etc.)
Experience supporting owner-operators
Compensation
Base Salary: $85,000 - $100,000
Performance Bonus: Opportunity to purchase a financed or heavily discounted VentZ franchise territory.
Growth Opportunity: Potential to grow into Director of Franchise Operations role or ownership.
- Principals only. Recruiters, please don't contact this job poster.